Privacy Policy

1. Who We Are

Fast Track Thailand is operated by Thryve Vietnam Company Limited.

• Business Registration Number: 0319109611
• Office Address: 15 Hoang Ke Viem, Bay Hien Ward, Ho Chi Minh City, Vietnam

2. Information We Collect

We collect only the information necessary to provide fast track services.

2.1 Identity and Booking Information

• Full name.
• Passport details or other identification information required to arrange airport services.
• Date of birth or age, where required to determine applicable service eligibility or pricing.
• Flight number, airline, arrival or departure date and time, and airport information.
• Booking reference and service package details.

2.2 Contact Information

• Email address.
• Telephone or mobile number.
• Other contact details you provide when making or managing a booking.

2.3 Payment Information

Payment details are processed securely by a third-party payment provider (OnePay).

We do not store full credit card numbers on our servers.

2.4 Communications and Service Information

We may collect information contained in communications with you, including emails, messages, booking requests, cancellation or refund requests, and information relating to the provision of our services.

2.5 Website and Technical Information

We may collect limited technical data such as:

• IP address
• Browser type
• Device information
• Time and date of access

This information is used for security, fraud prevention, and system improvement.

3. How We Collect Your Information

We may collect information:

• Directly from you when you make a booking, submit information through our website, or contact us.
• From the person making a booking on your behalf, such as a travel agent, family member, or group organiser.
• From airlines, airport service providers, vendors, or other parties involved in arranging your service.
• Automatically through your use of our website, including through cookies and similar technologies.

Where you provide personal data relating to another passenger, you are responsible for ensuring that you are authorised to provide that information and that the relevant individual has been informed of its use where required by applicable law.

4. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• To create, confirm, manage, and fulfil your booking.
• To provide airport assistance and other services you have purchased.
• To communicate with you regarding your booking, including service updates, flight changes, and operational arrangements.
• To verify passenger and booking information where required to provide the service.
• To coordinate with airport personnel, service providers, vendors, and other parties necessary to fulfil your booking.
• To process payments, refunds, and related financial transactions.
• To respond to enquiries, complaints, and customer support requests.
• To maintain booking, transaction, and operational records.
• To detect, prevent, and investigate fraud, misuse, or security incidents.
• To comply with applicable legal, regulatory, tax, accounting, or governmental requirements.
• To protect our rights, property, systems, customers, and personnel.
• To improve our website, services, and customer experience.

We do not use your information for unrelated marketing purposes without consent.

5. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

• Performance of a contract (providing our airport and related services)
• Your consent, where required by applicable law
• Compliance with legal obligations
• Legitimate business interests (e.g. fraud prevention, security, and service improvement)

6. Sharing of Information

We may share your personal data only when necessary, including with:

• Airport service providers and local partners involved in delivering your booking
• Trusted service providers (e.g. payment processors, IT, hosting, and customer support)
• Legal or regulatory authorities where required or permitted by law

All third parties are required to handle your personal data securely and confidentially. We do not sell or rent your personal data to third parties.

7. International Transfers

Your personal data may be transferred or accessed internationally where necessary to provide our Services or operate our systems. We take appropriate measures to protect your data and comply with applicable laws.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data, including:

• Secure systems and data transmission
• Access controls and restricted permissions
• Secure payment processing

While no system is completely secure, we take reasonable steps to protect your data against unauthorized access, loss, or misuse.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion or restriction of your data
• Withdraw consent where processing is based on consent
• Object to certain processing activities

Requests can be made by contacting us using the details below.

10. Cookies & Tracking

We may use cookies or similar technologies to:

• Improve website functionality
• Analyze website performance
• Enhance user experience

You may adjust your browser settings to manage or refuse cookies, although some features may not function properly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact us:

Address: 15 Hoang Ke Viem, Bay Hien Ward, Ho Chi Minh City, Vietnam
Email: [Support Email]
Telephone: [Phone Number]

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws and regulations.

Any updated version will be published on our website with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.