Frequently Asked Questions

Fast Track helps you save time at the airport by using designated priority lanes with the assistance of a dedicated agent. For arrivals, this includes priority access through immigration. For departures, the service may include priority check-in, passport control, and security, as well as guidance to your lounge or departure gate.

Additional services and add-ons may vary by airport and package. Please check the inclusions available for your selected airport and package before booking.

All international passengers arriving at or departing from Suvarnabhumi International Airport (BKK), Don Mueang International Airport (DMK), or Phuket International Airport (HKT) can book the service, regardless of airline or ticket class.

Please note that the buggy service is only available for international arriving passengers at Suvarnabhumi Airport (BKK).

You can reduce wait times from 1–2 hours to as little as 10–15 minutes, especially during peak hours.

All services must be booked at least 24 hours before your scheduled flight time, subject to service availability. We recommend booking as early as possible to secure your preferred service.

In the event of an involuntary flight change or an airline-caused delay, please immediately notify our Call Center at [phone number] or via email at [email address]. Our team will assist you with the necessary arrangements, subject to service availability.

You can cancel your booking on our website at least 24 hours before your booking time. Please note that a 5% cancellation fee may be applied.

Yes, if your nationality requires a visa for Thailand. Please check if your country is considered visa-free or needs a visa in order to enter Thailand.

Yes, you can book for others such as family or groups. Only one booking is needed for a group and each traveler's information will be collected.

Once you submit your reservation, you will receive a payment link via email from OnePay. Please use the link to pay promptly after it's issued, so we can process your booking and arrange your package with the airport staff.

If you do not see your agent right away, please wait at the designated meeting point and check the area carefully. If you still cannot find your agent, please contact us immediately at [phone number] for assistance.

Please do not proceed through the regular immigration queue without contacting us first, as this may be considered a no-show and may not be eligible for a refund.